Last updated: September 21, 2026
This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking, and related terms applicable to purchases made from our online store.
The online store is operated by PORKYHAWKY AND TINYTIAN LTD.
Please review this policy before placing an order.
1. Shipping Destinations
We currently deliver to eligible destinations where shipping options are made available through our online store and checkout.
Shipping availability may vary depending on:
- Destination country;
- Postal code;
- Product availability;
- Carrier coverage;
- Local delivery restrictions;
- Customs requirements; and
- Other logistical considerations.
Available delivery options for your order will be displayed during checkout where applicable.
We reserve the right to restrict shipping to certain destinations where delivery is not reasonably available.
2. Order Processing Time
Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.
Business days generally exclude:
- Saturdays;
- Sundays; and
- Public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of high order volume, promotions, or public holidays, processing may occasionally take longer.
3. Estimated Delivery Time
After an order has been dispatched, the estimated delivery time is generally:
5–7 business days
This estimated shipping period does not normally include the initial 1–2 business day order processing period.
Therefore, the normal estimated total time from successful order confirmation to delivery is approximately 6–9 business days, consisting of:
- Order processing: 1–2 business days
- Estimated shipping/transit: 5–7 business days
Actual delivery times may vary depending on the destination, carrier, and circumstances affecting transportation.
4. Shipping Cost
Standard Shipping: Free
We currently provide free standard shipping for eligible orders where this shipping option is displayed during checkout.
If any alternative, expedited, or special shipping service is available and carries an additional charge, the applicable cost will be clearly displayed during checkout before the customer completes the order.
Customers will have an opportunity to review applicable shipping charges before submitting an order.
5. Delivery Estimates
Delivery dates and timeframes shown on our website or during checkout are estimates unless expressly stated otherwise.
Delivery may occasionally be delayed because of circumstances such as:
- Carrier congestion;
- Customs processing;
- Public holidays;
- Severe weather;
- Transportation interruptions;
- High shipping volumes;
- Incorrect or incomplete delivery information;
- Local delivery restrictions; or
- Other circumstances outside our reasonable control.
We will make reasonable efforts to arrange delivery within the estimated period.
Mandatory consumer rights concerning delayed delivery remain unaffected.
6. Shipping Confirmation
Once your order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.
Where available, the shipping confirmation may contain:
- Carrier name;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other relevant shipping information.
Please make sure the email address provided when placing your order is correct.
7. Order Tracking
Where tracking is available, you may use the tracking number or tracking link provided in your shipping confirmation to monitor your parcel.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.
If you experience difficulties tracking your order, please contact us:
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
Please include your order number when contacting us.
8. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check carefully:
- Recipient name;
- Street address;
- Building or apartment number;
- Postal code;
- City;
- Country;
- Telephone number; and
- Email address.
If you notice an error in your delivery information, please contact us as soon as possible.
If the order has not yet been dispatched, we may be able to update the address.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
9. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may:
- Be delayed;
- Be held by the carrier;
- Be returned to the sender; or
- Require additional delivery arrangements.
Additional reasonable shipping costs resulting directly from incorrect delivery information supplied by the customer may be the customer's responsibility where permitted by applicable law.
Please contact us promptly if you identify an address error.
10. Failed Delivery Attempts
Depending on the carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
- Attempt redelivery;
- Contact the recipient;
- Leave delivery instructions;
- Send the parcel to a local collection point; or
- Return the parcel.
Customers should follow the instructions provided by the carrier.
Where a parcel is returned because it was not collected or delivery was repeatedly unsuccessful, please contact us to discuss the available options.
11. Delayed Orders
If your estimated delivery period has passed, please first check your tracking information.
Tracking information may show:
- The current location of the parcel;
- An attempted delivery;
- Customs processing;
- A carrier delay;
- A collection point; or
- Another shipping update.
If there has been no meaningful tracking update for an extended period, please contact us with your order number.
We will review the available shipping information and, where appropriate, contact the carrier.
12. Lost Parcels
If you believe your parcel may be lost, please:
- Check the tracking information;
- Confirm the delivery address;
- Check whether another household member accepted the parcel;
- Check reception or designated delivery areas;
- Check any delivery notice provided by the carrier; and
- Contact the local carrier where appropriate.
If the parcel still cannot be located, please contact us.
Please provide:
- Your full name;
- Order number;
- Delivery address; and
- Relevant tracking information.
If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law and our policies.
13. Damaged Parcels
Please inspect your parcel as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, please contact us promptly.
Where reasonably possible, provide:
- Your order number;
- Description of the damage;
- Photographs of the product;
- Photographs of the outer packaging;
- Photograph of the shipping label; and
- A video showing the problem where relevant.
Please retain the original packaging until we have reviewed the issue.
Depending on the circumstances, an appropriate remedy may include:
- Replacement;
- Repair;
- Return;
- Refund; or
- Another remedy required by applicable consumer law.
14. Incorrect Products
If you receive a product different from the one you ordered, please contact us promptly.
Please provide:
- Your order number;
- Photographs of the product received;
- Photograph of the shipping label; and
- A description of the issue.
After reviewing the matter, we will provide appropriate instructions.
Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.
15. Missing Products or Components
If your order arrives with missing products, accessories, or components, please contact us.
Please provide:
- Order number;
- Description of the missing item;
- Photographs of the products received;
- Photographs of the outer packaging; and
- Photograph of the shipping label.
We will review the issue and provide an appropriate solution.
16. Customs, VAT and Import Charges
Orders shipped across national borders may be subject to:
- VAT or other applicable taxes;
- Customs duties;
- Import taxes;
- Customs clearance charges; or
- Other fees imposed by the destination country.
Where applicable taxes or charges are included in the price paid at checkout, this will be indicated where reasonably possible.
Unless expressly stated otherwise during checkout, additional import duties, taxes, or government charges imposed by destination authorities may be the customer's responsibility, subject to applicable law.
Customs processing may occasionally affect delivery times.
We do not control processing times or charges imposed independently by customs authorities.
17. Delivery Restrictions
Certain products may be subject to shipping restrictions based on:
- Destination country;
- Product type;
- Carrier rules;
- Customs regulations;
- Safety requirements; or
- Applicable law.
If we cannot legally or reasonably deliver a product to your destination after an order has been placed, we will contact you.
Where appropriate, the affected order or item may be cancelled and any amount already paid for the cancelled item will be refunded.
18. Multiple Shipments
An order containing multiple products may occasionally be shipped in more than one parcel.
In such cases:
- Parcels may arrive on different dates;
- Separate tracking numbers may be provided; and
- Different carriers may be used.
Receiving only part of an order does not necessarily mean that other items are missing.
Please check all available tracking information before contacting customer support.
19. Carrier Responsibility
We work with third-party postal, courier, and logistics providers to deliver orders.
The specific carrier may vary according to:
- Destination;
- Product;
- Parcel size;
- Shipping service; and
- Carrier availability.
Once dispatched, tracking and delivery events may be managed directly through the relevant carrier's network.
Nothing in this section limits our obligations to consumers under mandatory applicable law.
20. Risk During Delivery
For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.
Where required by law, risk generally remains with us until you, or a third party designated by you other than the carrier, physically receive the goods.
If your parcel is lost or damaged before delivery, please contact us promptly.
21. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist you.
However, once an order has entered fulfilment or has already been dispatched, changes or ordinary cancellation may no longer be possible.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
22. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Our voluntary return period is 30 days from the date you receive your order for eligible products.
Please contact us before returning any product so that we can provide the appropriate return instructions.
If a product is defective, damaged, incorrect, or otherwise non-conforming, please contact us promptly.
23. Refused or Unclaimed Parcels
If you refuse a parcel or fail to collect it from a carrier or collection point, the parcel may be returned to us.
Refusing delivery or failing to collect an order does not necessarily constitute a valid cancellation or withdrawal request.
If you wish to cancel an order, please contact us directly.
Additional reasonable costs resulting from an incorrect address, unjustified refusal, or failure to collect a parcel may be the customer's responsibility where permitted by applicable law.
24. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information;
- Providing a valid email address and telephone number;
- Monitoring available tracking information;
- Following reasonable carrier delivery instructions;
- Collecting parcels from designated collection points where required; and
- Contacting us promptly if a delivery problem occurs.
These responsibilities do not reduce any mandatory consumer rights.
25. Contact Us About Shipping
For questions concerning shipping, tracking, delayed deliveries, lost parcels, or damaged shipments, please contact:
PORKYHAWKY AND TINYTIAN LTD
Company Number: 17281388
Registered Address:
20 WENLOCK ROAD
LONDON
ENGLAND
N1 7GU
UNITED KINGDOM
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.