Last updated: September 21, 2026
Thank you for visiting our online store.
If you have any questions about our products, orders, payments, shipping, returns, refunds, or other customer service matters, please contact us using the information below.
1. Company Information
Company Name: PORKYHAWKY AND TINYTIAN LTD
Company Number: 17281388
Registered Address:
20 WENLOCK ROAD
LONDON
ENGLAND
N1 7GU
UNITED KINGDOM
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
2. Customer Support
Our customer support team can assist with questions regarding:
- Product information;
- Product availability;
- Orders;
- Order changes or cancellations;
- Payment questions;
- Shipping and delivery;
- Order tracking;
- Delayed or lost parcels;
- Damaged or defective products;
- Incorrect or missing products;
- Returns and exchanges;
- Refunds; and
- General customer service enquiries.
For customer service enquiries, please contact:
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us identify your order and respond efficiently.
3. Order Enquiries
If you have a question about an existing order, please provide the following information where applicable:
- Your full name;
- Order number;
- Email address used for the order;
- Product concerned; and
- A clear description of your question or issue.
If your enquiry concerns a damaged, defective, incorrect, or incomplete product, please also provide photographs or videos showing the issue where reasonably possible.
4. Shipping and Delivery Enquiries
For questions regarding:
- Order processing;
- Shipping;
- Tracking;
- Delivery delays;
- Lost parcels;
- Incorrect delivery information; or
- Damaged parcels,
please contact:
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
Please include your order number and any available tracking information.
For detailed shipping information, please review our Shipping and Delivery Policy.
5. Returns and Refunds
Before returning a product, please contact us for return authorization and applicable return instructions.
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
Please do not send a return before receiving the applicable return instructions.
When requesting a return or refund, please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where relevant.
For complete information regarding eligibility, return procedures, return shipping costs, and refunds, please review our Return and Refund Policy.
6. Payment Enquiries
If you have questions concerning a payment, payment status, refund, or other transaction-related matter, please contact us:
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
For your security, please do not send passwords, complete payment card numbers, online banking passwords, or other confidential payment credentials by email.
7. Privacy and Personal Information
If you have questions about how we collect, use, store, or protect personal information, or if you wish to exercise an applicable data protection right, please contact:
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
Please provide sufficient information to allow us to identify and process your request.
For additional information, please review our Privacy Policy.
8. Business and Legal Correspondence
Business or legal correspondence may be directed to:
PORKYHAWKY AND TINYTIAN LTD
20 WENLOCK ROAD
LONDON
ENGLAND
N1 7GU
UNITED KINGDOM
Company Number: 17281388
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
9. Contact Details
For general customer support or questions about our online store:
PORKYHAWKY AND TINYTIAN LTD
Company Number: 17281388
Registered Address:
20 WENLOCK ROAD
LONDON
ENGLAND
N1 7GU
UNITED KINGDOM
Email: support@zwjis.shop
Telephone: +44 28 1948 5981
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.